Mantis Return Policy
Important: Products not purchased directly from Mantis.com MUST be returned to the original dealer or retailer from where they were purchased and are subject to their return policies. Mantis will make no refunds for products not purchased directly from Mantis.com.
- New and unused composters and tiller attachments, and unused and unfueled tillers, purchased directly from Mantis.com, may be returned for a period of 30 days after the date of delivery.
- All returns require a return authorization.
- To return a product, please contact customer service to obtain a return authorization.
Unless the product is defective the buyer is responsible for return shipping. Upon processing we will refund the purchase price excluding any shipping charges. Original shipping charges (if any) are non-refundable. To return a product, please contact customer service to obtain a return authorization.
Mantis reserves the right to issue partial refunds or no refunds for items returned without authorization or contrary to the terms above.
Mantis Limited Warranty
Updated May 2022 and supersedes all printed documentation
| Products Covered by This Warranty | Length of Warranty* |
|---|---|
| Mantis 7000 Series Tiller/Cultivator | 2 years |
| Mantis 3000 Series Electric Tiller/Cultivator | 1 year |
| Mantis Composter | 2 years |
| Mantis Battery-Operated Tools | 1 year |
| Mantis Attachments | 90 days |
* From the date of purchase
Mantis products are warranted against defects in materials and workmanship for a period of time shown in the above table from the date of purchase from an authorized dealer or retailer (as shown on mantis.com) by the original purchaser only, and under the following terms and conditions. Schiller Grounds Care’s responsibility under this limited warranty is restricted to repairing or replacing, at its option, any covered part found to be defective in material or workmanship during the warranty period. All parts replaced under warranty will be considered as part of the original product and any warranty on the replaced parts will expire coincidentally with the original product warranty.
SCHILLER GROUNDS CARE, INC. MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS, OR PROMISES EXCEPT THOSE CONTAINED HEREIN. THERE ARE NO OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES OTHER THAN THE EXPRESS WARRANTY SET FORTH ABOVE
ARE SPECIFICALLY DISCLAIMED. THE DURATION OF ANY IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.
To Obtain Warranty Service – If you think your Mantis Product is defective in material or workmanship, use the following information to determine your solution. Warranty service must be performed by an authorized Mantis service dealer or authorized service center. Note: authorized Mantis service dealers and service centers are under NO OBLIGATION to perform warranty work on products not sold through
their business.
| Mantis Products Purchased From: | Contact Instructions |
|---|---|
| Online Retailer (all except Mantis.com) | Contact customer Support for the Online Retailer |
| Mantis.com | Schiller Grounds Care, Inc. 1-800-366-6268 or 215-355-9700 www.mantis.com/contact-us www.mantis.com/mantis-owners-product-support/ |
| Retail Store | Contact Customer Support for the Retail Store |
| Authorized Mantis Dealership | Contact the Mantis Dealership |
About Your Warranty
The warranty period begins on the date of purchase by the original customer from an authorized Mantis dealer, retailer, or from Mantis.com and is not transferable. Warranty service must be performed by an authorized Mantis service dealer or authorized service center. If a warranty replacement becomes necessary, the authorized dealer or service center must be prepared to provide the physical component for verification (freight prepaid) upon request from Schiller Grounds Care. Warranty service will be performed without charge to the original purchaser for parts and labor. The original purchaser is responsible for the expense of delivering the equipment, part, or accessory to and from an authorized dealer’s service center. The purchaser is responsible for any premium charged for overtime labor requested by the purchaser and for any service and/or maintenance not directly related to any defect covered under this limited warranty. Proof of purchase will be required to substantiate any warranty claim. Without proof of the initial purchase date from an authorized dealer or seller, the manufacturing date of the product will be used to establish the warranty period. Warranty communication and transactions are limited to the authorized service center staff and Schiller Grounds Care.
EXCLUSIONS
This warranty only covers defects in materials or workmanship.
Engines and Other Manufacturers – Schiller Grounds Care makes no warranty with respect to engines or engine parts such as spark plugs, lubricants, starters, and carburetors. The engine warranty is covered by the engine manufacturer. Consult the Operator’s Manual for the engine provided with your product or ask an authorized dealer for the terms and conditions of these warranties. Schiller Grounds Care makes no warranty with respect to other parts not of its manufacture such as tires, batteries, gearboxes, or similar. These other parts may be covered by the warranties of their respective manufacturers.
Wear Items – This limited warranty does not cover damages or defects from normal wear and tear. This limited warranty does not include routine maintenance and normal maintenance parts, including but not limited to wheels, blades, tines, handles, housing, panels, gears, legs, cables, bearings, or accessories.
Negligence and Improper Maintenance or Repair – This limited warranty does not cover any equipment that has been subject to lack of reasonable and proper maintenance, misuse, lack of proper storage, or accidents. This limited warranty does not cover any damage to the equipment that is caused by a freight carrier or is the result of failure to follow the operating instructions within the Owner’s Manual. This limited warranty does not cover any defects due to repairs, modifications, or alternations made to the product by anyone other than Schiller Grounds Care, Inc. or its authorized dealers or authorized service centers. In addition, this limited warranty does not cover repairs made necessary due to a lack of proper protection during storage. This limited warranty does not cover damage caused by the use of parts, supplies, or accessories, including, without limitation, filters, spark plugs, carburetors, ignition, drive belts, brakes, gasoline, fuel, oil, or lubricants, which in the reasonable judgment of Schiller Grounds Care, are either incompatible with the product, adversely affect its operation, performance, durability or are other than as recommended in the Operator’s Manual or other operational instructions provided by Schiller Grounds Care.
Improper Use – This limited warranty does not cover any Mantis Product, part, or accessory that (i) has been subject to misuse, abuse, neglect, negligence, or accident, or that has not been assembled, operated, or maintained in accordance with the operating or maintenance instructions specified in the Operator’s Manual; or (ii) has been altered or modified so as to adversely affect its operation, performance or durability, or that has been altered or modified in ways not approved by Schiller Grounds Care. To the extent permitted by law, neither Schiller Grounds Care nor any company affiliated with it makes any warranties, representations, or promises as to the quality, performance, or freedom from defect of the Mantis Product, part, or accessory covered by this limited warranty. The authorized dealer makes no warranty of its own and such dealer has no authority to make any representation, warranty, or promise on behalf of Schiller Ground Care or to modify the terms or limitations of this limited warranty in any way.
Other Exclusions – This limited warranty does not include reconditioned, refurbished, used, or demonstration equipment. This limited warranty excludes failures due to acts of nature beyond the manufacturer’s control.
Extended Warranty – Schiller Grounds Care disclaims responsibility for any separately purchased extended warranty. ALL WARRANTIES OTHER THAN THE EXPRESS WARRANTY SET FORTH ABOVE ARE SPECIFICALLY DISCLAIMED. THE DURATION OF ANY IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.
Disclaimer of Consequential Damage – Schiller Grounds Care disclaims any responsibility for incidental or consequential damages including, but not limited to, the expense for gasoline, the expense of delivering the product to an authorized service dealer, the expense of returning the product to the purchaser, mechanic’s travel time, telephone charges, rental of a like product during the repair timeframe, travel, loss of revenue, loss of time, or inconvenience. SCHILLER GROUNDS CARE, INC. DISCLAIMS ALL LIABILITY FOR INDIRECT, INCIDENTAL, AND/OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE USE OF THE MANTIS PRODUCTS COVERED BY THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
